What our Customers say...

Water Damage Testimonials

Kevin, Frank, and Kyle were very prompt, courteous, and professional. Kevin took the time to explain everything. 

Kevin was very helpful through the process and helped with information on how to move forward with getting my basement back together. 

You have a wonderful team. They were kind and great to work with!

SERVPRO is a company that I will always recommend to everyone.  James is an outstanding employee and knowledgeable in all areas. Great company!

Great crew!

James was very efficient and professional in completing the work needed in our basement from water damage.

Great work!

James was very thorough and polite.

Prompt and professional!

James and his team did an awesome job. Extremely helpful in explaining each process.

James and Alex were very professional and courteous and were very respectful of the property with shoe protectors and being careful not to knick the walls with the equipment. 

Excellent work!

Professional and did a great job!

Kyle and Frank were fantastic. They were professional, knowledgeable, and courteous. Great job, thank you!

Totally awesome service, very pleased. 

Excellent about letting us know when they would be here. If they were delayed, they let us know. That was very important to me.

Excellent service- would strongly recommend them.

Excellent service- would recommend them strongly. 

Everyone was helpful in getting the help we needed in a timely manner that minimized the damage and restored our house to normal.

It was wonderful working with you all. Everyone was so nice. Thank you very much!

Excellent, fast, and efficient service.

Kevin and Will were excellent, thank you very much!

Better than great!

All staff was friendly, helpful, and answered my many questions. 

They are amazing! They were at my house before the plumber had cleared the drain that flooded our laundry room. The workers were respectful and efficient. They made sure we had all the help we needed.

Great service when our basement flooded. They explained everything in detail, including the price. Showed up when they said they would and followed through. I highly recommend SERVPRO of Farmington and Farmington Hills.

When you're in an unfortunate situation needing help and stressed, it's extremely comforting to have a team of people working with you who are organized, friendly, thorough and responsive. Lynn got to work immediately, and her team has been outstanding the entire time since then. I would absolutely recommend this company highly.

Came out quickly and saved the day. Thank you!

Kevin was so helpful and very friendly!

Keep doing what you're doing! James and the crew were wonderful, efficient, and very business minded in this disastrous situation.

James went above & beyond!

Overall very pleased with the work James and Lance did in mitigating our problems! 

Kevin and the SERVPRO team were a pleasure to work with. They were prompt, thorough, and professional. We are a church that had a significant water issue following a sump pump failure... they worked quickly trying to get things up and running as soon as possible so as not to disrupt services. We would definitely call them again!!

Everyone was wonderful!!

I was very happy with the service!!

Very efficient and on time!

The staff was very professional, on time, and informative. They were helpful in giving information to the other services and coordinating the process. Also very neat and clean. 

Everything was great!

My husband was impressed with the infrared camera used to accurately detect  the water. James was friendly and professional- I would highly recommend him and SERVPRO. 

Very impressed with the SERVPRO service and professionalism!

Kevin and the technicians were excellent!

Excellent Work!

Extremely impressed with James Howard. His confident professionalism and outstanding follow-up throughout the entire process along with the impressive results of his work left me and my wife very pleased with the results. 

Great group of guys. Hard Workers. Thanks!

James and his crew were outstanding responding to our emergency. We highly recommend James and SERVPRO. 

The people that I talked to on the phone and the men that came to do the job were very nice and polite. They were also clean.

I was highly satisfied with the service and staff of SERVPRO and would highly recommend them. 

I would gladly recommend James and Robert to anyone. They were very well informed, courteous and professional. They help assuage anxiety in a pretty anxious time. Thank you for sending all the consultants you sent. 

James and his team were fantastic and extremely professional.

Awesome experience, thanks!

Excellent Service

Colt and Kevin took very good care of us during a distressed time. They took the time to explain the steps and process to us. We also appreciate all the guys that helped out. 

Pleased and impressed!

Very relieved that these men arrived quickly and worked smoothly. Very helpful!

We had great service from SERVPRO. The staff went out of their way to explain things and were very courteous. 

Everything that was done was with the highest standards. We couldn't have been more pleased with your services. 

Absolutely wonderful, I couldn't have asked for a better team.

I was surprised that such high quality service was available in today's world. The crew arrived the eve of May 22 and remained until all the water was removed, about 5:00 a.m. Saturday. Unbelievable!

Staff, service and results were excellent. Very professional in appearance and manners.

First time we've ever experienced such profound and professional people. I will most definitely recommend Servpro to anyone who needs good, quality service.

They guys went above and beyond the call of duty.

Very impressed with all the people involved. They were very considerate to our feelings! Thank you all for a great job!!

Very professional...extremely helpful during a very difficult situation!

They seemed to know what they were doing and I felt comfortable with them.

I was favorably impressed and pleased wtih the manner in which the work was done and the cleanup.

I wanted to say thank you for the tremendous help SERVPRO has been to our family. On that horrible day we discovered the water damage, the best decision we made was to take Liberty Mutual's advice and call SERVPRO. They whole process was so huge, we had no experience in such matters, and you took the responsibility from start to finish. Our house looks as though nothing ever happened.

Great Job! Very Courteous!

Very pleasant & courtesy!

All were quite professional.

I was very pleased with the service.

Great field crew, continue doing what you are doing Hope G.!

Very satisfied.


They were great, polite and professional.

I already have recommended SERVPRO to a neighbor. Totally satisfied.

Super nice staff!!!

James was very helpful - explaining the process, showing up on time, and following up with the calls/texts when appropriate and requested. Made a bad situation of water in the house much easier to deal with.

They were very great.

Everything was fantastic! James was very professional & courteous! Friendly too!!

James is the most professional, kind, prompt, and courteous worker I have ever encountered. He's a keeper.

Mr. James Howard was excellent.

Excellent, professional service. Thank you.

Great job!!

Very grateful for all of their help! They've helped make good out of a very bad situation with their professionalism all the way around.

This is my first insurance claim in over 25 years of owning my home and I am very pleased & impressed so far with the service from SERVPRO.

Your staff was very helpful and courteous! James did an awesome job!

I did like the way James handled things. He always spoke polite & answered all questions.

The service was extremely professional and did an outstanding job.

They were fantastic!!

You and your team were awesome! Thank you.

Great Company! Harvey & Justin are true assets to SERVPRO.

Steve was professional & helpful during this process. Thank You!

Great Job!

Chris and his team did an outstanding job!

They are doing excellent - continue servicing the customers the same way you are doing now.

I would highly recommend Steve. He took the time to answer my questions and was very professional.

They did a great Job.

Very Polite, Friendly Staff!

Good job.

They were very professional, extremely helpful and considerate. James Howard was excellent!

I want to comment on James and Kevin's work at my home. They were so so nice and kind. Those two guys are jewels to your business. They were kind, upbeat, and willing to help in any manner they could. I write this letter because they left their mark in my mind. How other businesses a lot of the time don't compare to their polite and sincere efforts to correct the situation. Your company will be recommended to my family and friends.

Thank you so much for all of your kind assistance. My wife and I are extremely grateful for your help making our home more livable. The office staff was very kind, and James Howard was a pleasure to meet.

I want to express how grateful I am for your responsiveness and timely delivery of quality services. My finished basement is without blemish thanks to your team and the products and equipment used to restore the area. You may recall I mentioned that I have always used SERVPRO. Please know I will continue to think of SERVPRO for flooring and property needs.

Kyle was very nice, professional, and accommodating to check on our basement outside of his normal work schedule.

Was very satisfied with the promptness and work done by SERVPRO. I hope a situation like this doesn't arise again, but in the event that it does I will be calling SERVPRO.

Ryan and his crew did a great job.

Perfectly satisfied!!!!

Everyone did a great job! The staff had empathy and was very professional and courteous. They made a crisis situation into a worry-free experience. I am very pleased with their work, and appreciated everything they did for our family.

Great work. Very impressed with the staff that came to my home.

James & Mitch were very efficient & nice.

All Good!!

They were great! James is a terrific leader and the women who did the packing were experienced and also did a great job.

Great Job! Very Professional!

The guys that came in were very courteous and helpful with any questions I had.