Toilet Overflow Causes Major Damage in Rochester Hills Home

7/14/2021 (Permalink)

SERVPRO of Farmington and Farmington Hills Production Manager, James

Meet our Production Manager, James Howard.  He has been with SERVPRO of Farmington & Farmington Hills for four years.  We are fortunate to have such a fantastic employee.  James uses his professional knowledge, years of experience, and kind heart to make customers at ease following damage to their property.  Whether it is fire damage, water damage, mold removal, or elimination of odors, James can service all of the customer's needs with confidence.

SERVPRO of Rochester received an emergency call in September of 2015.  The toilet overflow in the half bathroom caused two levels in her home to have water damage.  The water ran down a hallway and bedroom on the main level and into the basement affecting her furnace room, hallway, closet, and bathroom.

James Howard, our production manager received a letter in the mail from a satisfied customer, wishing him a nice holiday.  This is what she wrote:  

Thank you so much for comforting me when I was so upset about our "toilet overflow".  I was hysterical!! I've really settled down, and everything looks "Like it never even happened."  The workers did a good job of putting everything back together again, but it was a very stressful fall.  

Homeowner, 

Nora